Provider: SALESARENA HQ LLC.
Contact: support@salesarenahq.com
We want you to be genuinely happy with SalesArena HQ. This policy explains when refunds are available and how to request one.
This policy is drafted in plain language and has not been reviewed by an attorney.
1. Free Trial
Every new Company gets a 30-day free trial with full Premium access. A valid payment method is required to start the trial, but you are not charged during the trial period. Unless you cancel before the trial ends, the subscription automatically converts to a paid plan and your card is charged the then-current rate. You can cancel anytime during the trial to avoid any charge.
2. 7-Day Money-Back Guarantee
If you subscribe to a paid plan and decide it's not for you, request a refund within 7 days of your first paid charge and we will refund 100% of that charge — no questions asked. This applies to the first paid month only.
3. Pro-rata Refunds
After the 7-day window, subscriptions are non-refundable except in the following cases:
- Extended outage: if the Service is unavailable for more than 24 consecutive hours due to our infrastructure, we will issue a pro-rata credit or refund upon request.
- Duplicate charge: if you were double-billed for the same billing cycle, we refund the duplicate charge automatically once verified.
- Feature removal: if we remove a material feature that your subscription depended on and provide fewer than 30 days' notice, you may request a pro-rata refund for the remaining unused period.
4. Annual Plans
Annual plans follow the 7-day money-back guarantee. After 7 days, remaining months are non-refundable but you may cancel to prevent renewal.
5. Cancellation vs. Refund
You can cancel your subscription yourself at any time — no email required. Go to Dashboard → Billing and click “Manage billing & cancel” to open the secure Stripe customer portal, where you can cancel in a few clicks. If you cancel before your 30-day free trial ends, you will not be charged. Cancelling a paid subscription stops future renewals and you retain full access through the end of the current billing period; it does not automatically refund the current period. Refund requests (for charges already made) must be submitted separately per the policy above.
6. Non-Refundable Situations
- Partial-month usage after the 7-day window (unless a case in §3 applies)
- Charges you dispute more than 60 days after they were incurred
- Fees for third-party services (Stripe processing, SARA Plus API costs) — refund requests for those must go directly to the third party
7. How to Request a Refund
Email support@salesarenahq.com from the Company Owner's account with:
- Your Company name
- Date of the charge
- Reason for the request
We aim to respond within 2 business days. Approved refunds are issued to the original payment method within 5–10 business days.
8. Chargebacks
Please contact us before initiating a bank or card chargeback — we can almost always resolve billing issues faster than a chargeback process. Unsupported chargebacks may result in account suspension.