Provider: SALESARENA HQ LLC ("SalesArena HQ", "we", "us", or "our").
Contact: support@salesarenahq.com
These Terms of Service ("Terms") govern access to and use of the SalesArena HQ web application, APIs, and related services (collectively, the "Service"). By creating an account, subscribing, or otherwise using the Service, you agree to be bound by these Terms.
These Terms are drafted in plain language for clarity. They have not been reviewed by an attorney and should be reviewed by legal counsel prior to reliance.
1. Accounts & Eligibility
You must be at least 18 years of age and have authority to bind your company to these Terms. A single Company account may host multiple user roles (Owner, Admin, Manager, Employee). The Owner is responsible for all activity under the Company account, including billing.
2. Subscriptions & Billing
Plans and Trials
We offer a single subscription plan — Premium — billed weekly ($74.99/week) with an optional annual option, with feature access as described on our Pricing page and in-app Billing section. New Companies receive a 30-day free trial with full Premium access. A valid payment method is required to start the trial; you are not charged during the trial, and unless you cancel beforehand the subscription automatically converts to a paid plan when the trial ends. You may cancel anytime during the trial to avoid any charge.
Charges
Subscriptions are billed in advance via Stripe — weekly for all tiers, with an annual option on Premium. Prices are listed in U.S. Dollars. Taxes may apply based on your billing address. Prices may change with 30 days' notice; existing paid terms are honored until renewal.
Cancellation
Owners can cancel any time from the Billing → Manage Subscription (Stripe Customer Portal). Cancellation stops future renewals; the Service remains available through the current billing period. See our Refund Policy for eligibility.
3. Acceptable Use
You agree not to (a) violate any law; (b) upload malware or infringing content; (c) attempt to access accounts or data belonging to other Companies; (d) interfere with the Service (spam, scraping, DDoS); (e) resell the Service without written permission; (f) reverse-engineer or attempt to extract source code except where such restriction is prohibited by law.
We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice depending on severity.
4. Your Content & Data
You retain ownership of all content you and your team submit (sales entries, announcements, uploaded images, badges, custom challenges — collectively "Your Content"). By using the Service you grant us a non-exclusive, worldwide license to host, transmit, process, and display Your Content solely to operate the Service on your behalf.
Uploaded images (avatars, chat attachments) are compressed and stored via our third-party object-storage provider. Attachments up to 10 MB are accepted for chat; avatars are capped at 5 MB. Oversized files are rejected before upload.
5. Company Owner Powers
Company Owners have elevated permissions: seeing every rep's sales log, editing points and streaks, configuring gamification thresholds, moderating the announcements board, and impersonating users for support purposes. All Owner administrative actions are recorded in the Activity Feed for auditability. Owners are responsible for using these powers lawfully and consistently with any applicable employment agreements.
6. Feature Availability
Features gated to specific tiers (e.g., Arena to Pro and Premium; SARA Plus auto-sync and third-party chat integrations to Premium only) will surface upgrade prompts if attempted from a lower tier. We may add, modify, or retire features with reasonable notice; core functionality (sales logging, leaderboards, points/badges) will remain across all paid tiers.
7. Third-Party Integrations
The Service may connect to third-party services you enable, including but not limited to: Stripe (payments), Resend (email), Emergent Object Storage (uploads), Google (OAuth sign-in), and SARA Plus (dealer sales API). Your use of these services is governed by their respective terms; we are not responsible for outages, changes, or data-handling by third parties.
8. Intellectual Property
The Service (excluding Your Content) — including the SalesArena HQ name, logos, UI, artwork, gamified aesthetics, source code, badges default library, and cosmetic frames — is our exclusive property or that of our licensors, protected by copyright and other laws.
9. Disclaimers
The Service is provided "as is" and "as available". We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation to the fullest extent permitted by law. Gamification statistics, leaderboards, and challenge outcomes are for motivational and internal-management purposes only and are not audited financial records.
10. Limitation of Liability
To the maximum extent permitted by law, our aggregate liability arising out of or related to these Terms will not exceed the amounts paid by your Company in the twelve (12) months preceding the event giving rise to the claim. In no event will we be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, or lost data.
11. Indemnification
You agree to indemnify and hold us harmless from claims arising out of your violation of these Terms, your misuse of the Service, or content you submit that infringes any third-party right.
12. Termination
You may cancel your subscription at any time. We may suspend or terminate accounts that violate these Terms. Upon termination, we will retain data for 30 days to allow reactivation, after which it will be permanently deleted. You may request immediate deletion by emailing support@salesarenahq.com.
13. Governing Law & Disputes
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. Any dispute will first be attempted to be resolved through good-faith negotiation. If unresolved, disputes will be submitted to binding arbitration in Wilmington, Delaware, in accordance with the American Arbitration Association's rules. This clause does not waive your right to pursue small-claims relief.
14. Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect, such as by posting a notice on our website terms of service page stating effective policy date or sending an email to you. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after any revisions become effective, you agree to be bound by the updated terms.
15. Contact
Questions? Reach us at support@salesarenahq.com.
16. AT&T Data Handling & Security Acknowledgment
SalesArena HQ is used for AT&T-related sales activity. As a condition of using the Service, the account Owner (and every user acting under the Company account) acknowledges and agrees to the following data-handling and security commitments:
- I will not enter AT&T end-customer personal information (names, phone numbers, addresses, SSNs, or payment card numbers) into SalesArena. It is a gamification tool for sales metrics only.
- I confirm all manually-logged sales represent real, completed transactions, and I will review and reject any that cannot be verified.
- I will keep my account secure: use multi-factor authentication, never share credentials, and promptly remove teammates who leave.
- I understand access is role-restricted and all security-relevant actions are logged to a tamper-evident audit trail retained for 13 months.
- I will report any suspected security incident or data exposure to SalesArena and to AT&T's Security Operations Center without undue delay.
- I acknowledge SalesArena processes data using the subprocessors listed in its Subprocessor List and per its Data Processing Agreement.
By accepting these Terms at signup you agree to the acknowledgments above. Your acceptance (date, IP address, and the Terms version in force) is recorded in our audit trail as proof of agreement.