Provider: SALESARENA HQ LLC ("SalesArena HQ", "we", "us", or "our").
Contact: support@salesarenahq.com
These Terms of Service ("Terms") govern access to and use of the SalesArena HQ web application, APIs, and related services (collectively, the "Service"). By creating an account, subscribing, or otherwise using the Service, you agree to be bound by these Terms.
These Terms are drafted in plain language for clarity. They have not been reviewed by an attorney and should be reviewed by legal counsel prior to reliance.
1. Accounts & Eligibility
You must be at least 18 years of age and have authority to bind your company to these Terms. A single Company account may host multiple user roles (Owner, Admin, Manager, Employee). The Owner is responsible for all activity under the Company account, including billing.
2. Subscriptions & Billing
Plans and Trials
We offer three paid tiers — Starter, Pro, and Premium — billed weekly (Premium also offers an annual option), with feature access as described on our Pricing page and in-app Billing section. New Companies receive a 3-week (21-day) free trial with full Premium preview. Trials do not auto-convert: when the trial ends, write access locks until a paid plan is selected.
Charges
Subscriptions are billed in advance via Stripe — weekly for all tiers, with an annual option on Premium. Prices are listed in U.S. Dollars. Taxes may apply based on your billing address. Prices may change with 30 days' notice; existing paid terms are honored until renewal.
Cancellation
Owners can cancel any time from the Billing → Manage Subscription (Stripe Customer Portal). Cancellation stops future renewals; the Service remains available through the current billing period. See our Refund Policy for eligibility.
3. Acceptable Use
You agree not to (a) violate any law; (b) upload malware or infringing content; (c) attempt to access accounts or data belonging to other Companies; (d) interfere with the Service (spam, scraping, DDoS); (e) resell the Service without written permission; (f) reverse-engineer or attempt to extract source code except where such restriction is prohibited by law.
We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice depending on severity.
4. Your Content & Data
You retain ownership of all content you and your team submit (sales entries, announcements, uploaded images, badges, custom challenges — collectively "Your Content"). By using the Service you grant us a non-exclusive, worldwide license to host, transmit, process, and display Your Content solely to operate the Service on your behalf.
Uploaded images (avatars, chat attachments) are compressed and stored via our third-party object-storage provider. Attachments up to 10 MB are accepted for chat; avatars are capped at 5 MB. Oversized files are rejected before upload.
5. Company Owner Powers
Company Owners have elevated permissions: seeing every rep's sales log, editing points and streaks, configuring gamification thresholds, moderating the announcements board, and impersonating users for support purposes. All Owner administrative actions are recorded in the Activity Feed for auditability. Owners are responsible for using these powers lawfully and consistently with any applicable employment agreements.
6. Feature Availability
Features gated to specific tiers (e.g., Arena to Pro and Premium; SARA Plus auto-sync and third-party chat integrations to Premium only) will surface upgrade prompts if attempted from a lower tier. We may add, modify, or retire features with reasonable notice; core functionality (sales logging, leaderboards, points/badges) will remain across all paid tiers.
7. Third-Party Integrations
The Service may connect to third-party services you enable, including but not limited to: Stripe (payments), Resend (email), Emergent Object Storage (uploads), Google (OAuth sign-in), and SARA Plus (dealer sales API). Your use of these services is governed by their respective terms; we are not responsible for outages, changes, or data-handling by third parties.
8. Intellectual Property
The Service (excluding Your Content) — including the SalesArena HQ name, logos, UI, artwork, gamified aesthetics, source code, badges default library, and cosmetic frames — is our exclusive property or that of our licensors, protected by copyright and other laws.
9. Disclaimers
The Service is provided "as is" and "as available". We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation to the fullest extent permitted by law. Gamification statistics, leaderboards, and challenge outcomes are for motivational and internal-management purposes only and are not audited financial records.
10. Limitation of Liability
To the maximum extent permitted by law, our aggregate liability arising out of or related to these Terms will not exceed the amounts paid by your Company in the twelve (12) months preceding the event giving rise to the claim. In no event will we be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, or lost data.
11. Indemnification
You agree to indemnify and hold us harmless from claims arising out of your violation of these Terms, your misuse of the Service, or content you submit that infringes any third-party right.
12. Termination
You may cancel your subscription at any time. We may suspend or terminate accounts that violate these Terms. Upon termination, we will retain data for 30 days to allow reactivation, after which it will be permanently deleted. You may request immediate deletion by emailing support@salesarenahq.com.
13. Governing Law & Disputes
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. Any dispute will first be attempted to be resolved through good-faith negotiation. If unresolved, disputes will be submitted to binding arbitration in Wilmington, Delaware, in accordance with the American Arbitration Association's rules. This clause does not waive your right to pursue small-claims relief.
14. Changes to These Terms
We may update these Terms from time to time. Material changes will be announced by email to the Company Owner and by an in-app banner at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.
15. Contact
Questions? Reach us at support@salesarenahq.com.